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Version Information Details

Anthony - Versasec Support
Anthony - Versasec Support
  • Updated

Introduction

This article will provide details on how you can determine what component versions are running on your system. This is a common request when troubleshooting issues related to vSEC:CMS and the components that vSEC:CMS interact with.

Determine vSEC:CMS Version

From the vSEC:CMS console from Help - About you can determine the version that is currently running. If you are determining what version is on the server you should open the vSEC:CMS console directly on the server to determine this.

Determine Credential Driver Version

Depending on the credential type that you use, which vSEC:CMS manages, it will be required to know at times what version is available on the client where you are running vSEC:CMS. This may be from vSEC:CMS console or vSEC:CMS User.

vSEC:CMS Console

From Actions - Smart Card Information attach a credential that vSEC:CMS manages. Make sure to select the correct reader that the credential is inserted into from the reader drop-down list and then click the link for Minidriver as in the sample dialog below. Then you should see the driver information on the host where you run the console on.

vSEC:CMS User

From the user application console select either the top left icon or top right icon and select Credential Details option.

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Attach a credential that vSEC:CMS manages. Make sure to select the correct reader that the credential is inserted into from the reader drop-down list and then click the link for Minidriver as in the sample dialog below. Then you should see the driver information.

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For legacy versions open the application on the client where the driver details are required. Attach a credential that vSEC:CMS manages and from File - My Smart Card you will get a popup dialog. Make sure to select the correct reader that the credential is inserted into from the reader drop-down list and then click the link for Minidriver as in the sample dialog below. Then you should see the driver information.

System Information

It may be required to get more detailed information about the current vSEC:CMS when troubleshooting issues. If it is requested to retrieve the system information for the vSEC:CMS you can get this from the vSEC:CMS console or from the vSEC:CMS USS. You can capture this information from Help - Diagnostic and click the Copy button and select Including Minidriver(s) so that all useful information is captured. You can then send the details to Versasec support for analysis.